These international standards focus on customer satisfaction, guidelines for codes of conduct, and measurement of customer satisfaction, enabling organizations to deliver superior products and services while building strong customer relationships.
What you’ll learn
- Gain a comprehensive understanding of ISO 10001 to ISO 10004 standards and their significance in quality management and customer satisfaction.
- Acquire practical skills in implementing customer satisfaction measurement processes and analyzing feedback.
- Develop guidelines for creating a customer code of conduct and effective complaint handling.
- Enhance customer trust and loyalty through transparent and customer-focused practices.
- Integrate ISO standards with existing quality management systems to ensure consistency and alignment.
- Identify areas for continuous improvement and apply industry best practices to enhance quality and customer satisfaction.
Requirements
Candidates must;
- Be proficient in English Language
- Have access to either a computer or smartphone with Internet Connectivity.
- Be equipped with quality webcam and headphones
Duration & Fees
- Regular – 8 Weeks – ₦150,000
- Fast-Track – 6 Weeks – ₦225,000
Program Dates
- August – October, 2024
- October – December, 2024
- February – April, 2025
- May – July, 2025
Curriculum
- 8 Sections
- 24 Lessons
- 10
- Module 1: Introduction to ISO 10001-10004 Standards3
- Module 2: Quality Management Principles3
- Module 3: Customer Satisfaction Measurement (ISO 10004)3
- Module 4: Customer Code of Conduct (ISO 10002)3
- Module 5: Customer Complaints Handling (ISO 10003)3
- Module 6: Customer Satisfaction in Service Organizations (ISO 10001)3
- Module 7: Integration of ISO Standards with Quality Management Systems3
- Module 8: Continuous Improvement and Best Practices3
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