Providing World-Class Customer Experience, Service and Satisfaction

The course on Providing World-Class Customer Experience, Service, and Satisfaction is designed to equip participants with the knowledge and skills to deliver exceptional customer experiences and achieve high levels of customer satisfaction.

Course Overview

This course focuses on understanding customer expectations, developing customer-centric strategies, and creating a service-oriented culture to build strong and lasting relationships with customers.

What you’ll learn
  • Gain a comprehensive understanding of customer experience management and its impact on customer satisfaction and loyalty.
  • Acquire practical skills in customer journey mapping and identifying areas for improvement in customer experience.
  • Understand customer expectations and needs to align products and services accordingly.
  • Develop customer-centric service strategies and foster a service-oriented culture within the organization.
  • Enhance communication and active listening skills for effective customer interactions.
  • Implement methods for measuring customer satisfaction and loyalty, and use data to drive service improvement.
  • Develop strategies for service recovery and continuous service improvement to exceed customer expectations.
Requirements

Candidates must;

  • Be proficient in English Language
  • Have access to either a computer or smartphone with Internet Connectivity.
  • Be equipped with quality webcam and headphones
Duration & Fees
  • Regular -8 Weeks – ₦150,000
  • Fast-Track – 6 Weeks – ₦225,000
Program Dates
  • December, 2023 – February, 2024
  • March – May, 2024
  • June – August, 2024
  • September – November, 2024

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EDUREX Academy

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