Certificate in Providing World-Class Customer Experience, Service and Satisfaction

This Customer Service training is aimed at those organisations who are looking to improve their customer focus and develop their customer culture by working towards the Customer Service Excellence Standard. This programme focuses on developing a culture of customer service excellence and provides participants with a roadmap for examining and improving the service they provide at both the individual and organisational level.

Course Overview

This course is designed to give participants the communication skills, negotiation strategies, and customer service best practices they require to take their organisation from good to great. It teaches customer service professionals critical skills in the areas of professionalism, communication effectiveness, service recovery techniques, and stress management principles. By providing excellent customer service, you can offset the effect of higher prices by offering a better customer experience. Employees who are properly trained and demonstrate professional customer service skills can significantly improve customer satisfaction and brand loyalty. This helps the business retain customers and improve profits. It costs less to retain loyal customers than to acquire new ones.

What you’ll learn
  • An appreciation for the importance of customer service excellence
  • Best Practices of world-class customer service providers
  • Enhanced leadership and communication skills
  • Increased confidence to work professionally with difficult or upset customers
  • The insight to adjust your temperament style to become more versatile, adaptable and highly successful
  • Improved time management and goal setting skills to increase productivity
Requirements

Candidates must;

  • Be proficient in English Language.
  • Have access to either a computer or smartphone with internet connectivity.
  • Be equipped with quality webcam and headphones.
Duration & Fees
  • Regular – 8 Weeks – ₦170,000
  • Fast-Track – 6 Weeks – ₦255,000
Program Dates
  • December, 2023 – February, 2024
  • March – May, 2024
  • June – August, 2024
  • September – November, 2024

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University of Ibadan

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