Customer – Focused Selling strategies

The Customer-Focused Selling Strategies course is designed to equip sales professionals with the knowledge and skills to adopt customer-centric approaches in their selling techniques.

Course Overview

This course emphasizes the importance of understanding customer needs, building strong relationships, and providing tailored solutions to enhance customer satisfaction and drive sales success.

What you’ll learn
  • Understand the significance of customer-focused selling in building long-term customer relationships and driving sales success.
  • Develop skills in customer needs analysis and active listening to understand customer requirements effectively.
  • Build trust and rapport with customers to establish strong relationships and enhance customer satisfaction.
  • Tailor sales presentations and proposals to meet customer needs and address their pain points.
  • Apply customer-centric negotiation techniques to reach mutually beneficial agreements.
  • Handle customer feedback and objections professionally, turning challenges into opportunities for engagement.
  • Develop strategies for building long-term customer relationships and fostering customer loyalty.
  • Continuously improve customer-focused selling techniques and align with best practices for successful selling.
Requirements

Candidates must;

  • Be proficient in English Language
  • Have access to either a computer or smartphone with Internet Connectivity.
  • Be equipped with quality webcam and headphones
Duration & Fees
  • Regular – 8 Weeks – ₦150,000
  • Fast-Track – 6 Weeks – ₦225,000
Program Dates
  • December, 2023 – February, 2024
  • March – May, 2024
  • June – August, 2024
  • September – November, 2024

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