Course Overview
This course emphasizes the importance of understanding customer needs, building strong relationships, and providing tailored solutions to enhance customer satisfaction and drive sales success.
What you’ll learn
- Understand the significance of customer-focused selling in building long-term customer relationships and driving sales success.
- Develop skills in customer needs analysis and active listening to understand customer requirements effectively.
- Build trust and rapport with customers to establish strong relationships and enhance customer satisfaction.
- Tailor sales presentations and proposals to meet customer needs and address their pain points.
- Apply customer-centric negotiation techniques to reach mutually beneficial agreements.
- Handle customer feedback and objections professionally, turning challenges into opportunities for engagement.
- Develop strategies for building long-term customer relationships and fostering customer loyalty.
- Continuously improve customer-focused selling techniques and align with best practices for successful selling.
Requirements
Candidates must;
- Be proficient in English Language
- Have access to either a computer or smartphone with Internet Connectivity.
- Be equipped with quality webcam and headphones
Duration & Fees
- Regular – 8 Weeks – ₦150,000
- Fast-Track – 6 Weeks – ₦225,000
Program Dates
- December, 2023 – February, 2024
- March – May, 2024
- June – August, 2024
- September – November, 2024
