Course Overview
This course focuses on understanding customer expectations, developing customer-centric strategies, and creating a service-oriented culture to build strong and lasting relationships with customers.
What you’ll learn
- Gain a comprehensive understanding of customer experience management and its impact on customer satisfaction and loyalty.
- Acquire practical skills in customer journey mapping and identifying areas for improvement in customer experience.
- Understand customer expectations and needs to align products and services accordingly.
- Develop customer-centric service strategies and foster a service-oriented culture within the organization.
- Enhance communication and active listening skills for effective customer interactions.
- Implement methods for measuring customer satisfaction and loyalty, and use data to drive service improvement.
- Develop strategies for service recovery and continuous service improvement to exceed customer expectations.
Requirements
Candidates must;
- Be proficient in English Language
- Have access to either a computer or smartphone with Internet Connectivity.
- Be equipped with quality webcam and headphones
Duration & Fees
- Regular -8 Weeks – ₦150,000
- Fast-Track – 6 Weeks – ₦225,000
Program Dates
- August – October, 2024
- October – December, 2024
- February – April, 2025
- May – July, 2025
