This course emphasizes the importance of understanding customer needs, building strong relationships, and providing tailored solutions to enhance customer satisfaction and drive sales success.
What you’ll learn
- Understand the significance of customer-focused selling in building long-term customer relationships and driving sales success.
- Develop skills in customer needs analysis and active listening to understand customer requirements effectively.
- Build trust and rapport with customers to establish strong relationships and enhance customer satisfaction.
- Tailor sales presentations and proposals to meet customer needs and address their pain points.
- Apply customer-centric negotiation techniques to reach mutually beneficial agreements.
- Handle customer feedback and objections professionally, turning challenges into opportunities for engagement.
- Develop strategies for building long-term customer relationships and fostering customer loyalty.
- Continuously improve customer-focused selling techniques and align with best practices for successful selling.
Requirements
Candidates must;
- Be proficient in English Language
- Have access to either a computer or smartphone with Internet Connectivity.
- Be equipped with quality webcam and headphones
Duration & Fees
- Regular – 8 Weeks – ₦150,000
- Fast-Track – 6 Weeks – ₦225,000
Program Dates
- August – October, 2024
- October – December, 2024
- February – April, 2025
- May – July, 2025
Curriculum
- 8 Sections
- 24 Lessons
- 10
- Module 1: Introduction to Customer-Focused Selling3
- Module 2: Customer Needs Analysis3
- Module 3: Building Trust and Rapport3
- Module 4: Tailoring Solutions to Customer Needs3
- Module 5: Customer-Centric Negotiation Techniques3
- Module 6: Handling Customer Feedback and Objections3
- Module 7: Relationship Building for Repeat Business3
- Module 8: Continuous Improvement and Best Practices3
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