Service Quality and Excellence

The Service Quality and Excellence course is designed to equip professionals in the service industry with the knowledge and skills to deliver exceptional customer service and ensure service excellence.

Course Overview

The course will cover various aspects of service quality, including customer expectations, service standards, communication, problem-solving, and continuous improvement. Participants will learn how to create a customer-centric culture, handle challenging situations, and consistently exceed customer expectations.

What you’ll learn
  • Understand the importance of service quality and excellence in the service industry.
  • Develop skills in analyzing customer expectations and tailoring service delivery to meet customer needs.
  • Set service standards and performance benchmarks for continuous improvement.
  • Acquire effective communication skills to engage with customers and handle challenging situations.
  • Learn problem-solving techniques and service recovery strategies to turn service failures into opportunities.
  • Cultivate a customer-centric culture within the organization to drive service excellence.
  • Embrace continuous improvement and innovation to enhance service quality.
  • Apply service excellence principles in different service sectors and industries.
Requirements

Candidates must;

  • Be proficient in English Language
  • Have access to either a computer or smartphone with Internet Connectivity.
  • Be equipped with quality webcam and headphones
Duration & Fees
  • Regular – 8 Weeks – ₦150,000
  • Fast-Track – 6 Weeks – ₦225,000
Program Dates
  • December, 2023 – February, 2024
  • March – May, 2024
  • June – August, 2024
  • September – November, 2024

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