Curriculum
- 8 Sections
- 24 Lessons
- 10
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- Module 1: Introduction to Service Quality and Excellence3
- Module 2: Customer Expectations and Needs Analysis3
- Module 3: Setting Service Standards and KPIs3
- Module 4: Effective Communication in Service3
- Module 5: Problem-Solving and Service Recovery3
- Module 6: Creating a Customer-Centric Culture3
- Module 7: Continuous Improvement and Innovation3
- Module 8: Service Excellence in Different Industries3
Understanding industry-specific challenges and best practices
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