Hotel Assistant – Basics

Developing effective communication skills for interacting with guests and providing exceptional customer service.

Dealing with guest inquiries, requests, and complaints in a professional manner.

Familiarization with front desk procedures, including check-in and check-out processes, handling reservations, and using hotel management software.

Understanding room allocations, and guest profiles, and handling guest documentation.

Importance of cleanliness and hygiene in guest rooms and public areas.

Learning basic housekeeping tasks, such as room cleaning, bed-making, and restocking supplies.

Introduction to food and beverage operations in hotels.

Basics of table setting, serving techniques, and taking guest orders.

Assisting in event setups, breakdowns, and basic event management tasks.

Understanding banquet operations, including room setup, table arrangements, and serving requirements.

Knowledge of safety protocols, emergency procedures, and ensuring a secure environment for guests and staff.

Understanding fire safety, evacuation procedures, and first aid basics.

Learning basic administrative duties, such as filing, record-keeping, and handling guest requests.

Understanding hotel policies and procedures related to guest services.

Developing teamwork and collaboration skills to work effectively with other hotel staff members and departments.

Emphasizing the importance of professionalism, time management, and personal grooming.