Curriculum
- 8 Sections
- 24 Lessons
- 10
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- Module 1: Introduction to Customer Relationship Management3
- Module 2: Customer Profiling and Segmentation3
- Module 3: Customer Engagement Strategies3
- Module 4: CRM Technology and Tools3
- Module 5: Customer Loyalty and Retention3
- Module 6: Customer Feedback and Satisfaction Measurement3
- Module 7: CRM in Sales and Marketing3
- Module 8: CRM Implementation and Best Practices3
Exploring the benefits of effective customer relationship management
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