Course Overview
This course is aimed at people interested in or already working in the Hotel and Hospitality sector. It is a hands-on, innovative and dynamic course that focuses on the strategic elements of Hotels and Hospitality Management, Use of ICT in Hotels and Hospitality Facility Management, Health and Safety, Modern Technique of Procurement, General Management in Hotels and Hospitality, Communication, Business Development and Finance Management.
What you’ll learn
- Gain an understanding of the hospitality industry, including its history, current trends, and future developments.
- How to provide exceptional guest services, manage guest relationships, and handle customer complaints effectively.
- Develop skills in managing reservations, room allocations, check-ins, check-outs, and front desk operations.
- Food and beverage service operations, menu planning, pricing strategies, restaurant management, and maintaining service quality.
- Importance of cleanliness, proper housekeeping procedures, laundry management, and maintaining facilities in a hospitality establishment.
- Acquire knowledge of marketing principles for hospitality businesses, sales strategies, revenue management, online marketing, and social media in the hospitality industry.
- Gain insights into financial accounting, budgeting, cost control, profitability analysis, financial planning, and forecasting for hospitality organizations.
- Develop skills in staff recruitment, training, employee motivation, performance management, and understanding labor laws in the hospitality industry.
- Learn about planning, organizing, and managing events in hotels, including meeting and conference management, event marketing, and logistics.
- Understand strategic planning, decision-making, competitive analysis, market positioning, and sustainable practices in the hospitality industry.
Requirement
candidate must:
- Be proficient in English Language and Use of Computer.
- Have access to either a computer or smartphone, with internet connectivity.
- Be equipped with quality webcam and headphones.
Duration & Fees
- Regular – 10 Weeks – ₦120,000
- Fast-Track – 8 Weeks – ₦180,000
Program Dates
- December, 2023 – February, 2024
- March – May, 2024
- June – August, 2024
- September – November, 2024
