Certificate in Administration and Office Management

Role and importance of administration in organizations

Key administrative concepts and principles

Ethical considerations in an administrative role

Document management and record keeping

Filing systems and organization of files

Scheduling and time management techniques

Receptionist and telephone handling skills

Written communication skills, including business correspondence and report writing

Verbal communication skills, including effective listening and speaking in professional settings

Nonverbal communication and body language

Use of office software such as word processing, spreadsheets, and presentation tools

Email management and etiquette

Virtual communication tools and collaboration platforms

Managing appointments, meetings, and travel arrangements

Handling incoming and outgoing correspondence

Providing support to executives and teams

Maintaining confidentiality and professionalism

Understanding customer needs and expectations

Effective communication and problem-solving for customer inquiries and complaints

Building and maintaining positive customer relationships

Prioritizing tasks and managing deadlines

Effective workflow management and multitasking

Problem-solving and decision-making in an administrative context

Budgeting and expense management

Basic accounting principles for administrative professionals

Handling financial documents and records

Employee records management

Recruitment and onboarding processes

Employee communication and engagement